The Armed Forces (Service Complaints and Financial Assistance) Bill, currently going through report stage in the Lords, has a non-snappy title clearly not dreamt up with Public Relations in mind. It is however important as it includes creation of a Service Complaints Ombudsman and reform of Service complaints system.
As we move into Report stage the Liberal Democrat team, including the valuable contributions of my Lib Dem colleague Martin Thomas (Lord Thomas of Gresford), concentrated on two amendments. One to ensure that a complaint does not disappear if the complainant dies. The second is to carry out an investigation of any allegations of systemic abuse or injustice if it appears to her/him to be in the public interest and that there should be compelling circumstances.
Martin has outlined the importance of these amendments saying: “It may very well be that, in the course of the investigation of individual complaints, it will come to the attention of the ombudsman that there is a culture of abuse or bullying in a particular area. They may well feel that they would have to investigate that on their own initiative, and not await instruction, following their annual report, from the Secretary of State.”
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